H O M E C O M P A N Y S E R V I C E S S O L U T I O N S C O N T A C T   U S
	Services Overview Pre-Purchase Consulting Data Conversion Project Management Project Team Installation & Testing Systems Integration Reporting Workflows & Processing Training Parallel Processing >>Post-Implementation Support     Need More Info? For more information about Corbeau's services and solutions, please send us an Information Request to let us know how we can help you!		P O S T - I M P L E M E N T A T I O N   S U P P O R T   S E R V I C E S Our Post-Implementation Support Services are geared toward the ongoing user support, process management, and systems maintenance necessary for running the new financial data system. Even with the best preparation and training, unforseen events can occur with a new system implementation. Everything that has been done to that point has contributed to a smooth transition to the new system, however, users will continue to have questions, issues, and run into scenarios that they do not know how to handle. It is critical that those users have a support mechanism in place to give them answers quickly, so that they have continued buy-in and confidence in the new system. Service Highlights Provide continuity as project winds down Transition to permanent support programs Flush-out and research issues Reduction in operational risk Online Issue/Resolution Repository Support transition planning Corbeau provides both on-site and off-site support to clients, to continue the transition to the new system, fields questions and providing expertise based on the many years of experience that Corbeau has had working with the newly installed application. In addition, Corbeau can be used as a central point of contact between your user community and the vendor's help desk, handling priority issues directly with the vendor on your behalf. Typical Challenges This Service Resolves Customer recognizes the need for continuity between pre- and post- implementation support Users are not completely comfortable with the new application Business wishes to supplement vendor-provided support Existing Customer help desk is not yet trained to handle the new systems
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